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Last updated: 21 January 2026
Masters of TCG operates this store and website, including all related information, content, features, tools, products and Services, to provide you, the customer, with a personalised shopping experience (the 'Services'). Masters of TCG is Powered by Shopify, so that we can deliver the Services to you. This privacy policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy shall prevail regarding the collection, processing and disclosure of your personal information.
Please read this privacy policy carefully. By using and accessing the Services, you indicate that you have read this privacy policy and that you understand the collection, use and disclosure of your data as described in this privacy policy.
Personal information we collect or process
When we use the term "personal information", we mean information that identifies you or any other individual, or can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or has been de-identified, so that you cannot be identified by it or it cannot reasonably be linked to us. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:
Contact details including your name, address, billing address, delivery address, phone number and email address.
Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction data, payment method, payment confirmation and other payment details.
Account details including your username, password, security questions, preferences and settings.
Transaction data including the items you view, place in your shopping cart, add to your wishlist or purchase, return, exchange or cancel and your previous transactions.
Communications with us including the information you include in your communications with us, for example when sending a customer support query.
Device data including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information including information about your interaction with the Services, including how and when you interact with or navigate through the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How we use your personal information
Depending on how you communicate with us or which of the Services you use, we may use personal information for the following purposes:
Providing, customising and improving the Services. We use your personal information to provide you with the services, including to perform our agreement with you, to process your payments, to handle your orders, to remember your preferences and items you are interested in, to send you notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipment, to facilitate any returns and exchanges, to enable you to post reviews and to create a tailored shopping experience for you, such as recommending products related to your purchases. This may involve using your personal information to better customise and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and to show you online advertisements for products or Services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activities on the Services.
Security and fraud prevention. We use your personal information to verify your account, to provide a secure payment and shopping experience, to detect, investigate or take action regarding potential fraudulent, illegal, unsafe or malicious activities, to protect public safety and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password or other access credentials with anyone else.
Communicating with you. We use your personal information to provide you with customer support, to address your inquiries, to provide you with effective Services and to maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How we disclose personal information
In certain circumstances, we may share your personal information with third parties for legitimate purposes subject to this privacy policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform Services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping);
With business and marketing partners to deliver marketing Services and advertise to you; For example, we use Shopify to support personalised advertising with third-party Services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to request that we do not share information about you to show you targeted ads and marketing based on your online activities across different merchants and websites.
When you direct us, request us or otherwise consent to us disclosing certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies and to protect or defend the Services, our rights and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to deliver and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than where you live, to deliver and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features containing data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To get more information about how Shopify uses your personal information and any rights you may have, please visit the Shopify Privacy Policy for Customers. Depending on where you live, you can exercise certain rights regarding your personal information here: Shopify Privacy Policy Portal Link.
Third-party websites and links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We provide no guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on these sites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restriction as to its use by us or by a third party. Our inclusion of such links does not in itself imply approval of the content on such platforms or of their owners or operators, except as stated in the Services.
Children's collection data
The Services are not intended for use by children and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not actually have knowledge of "sharing" or "selling" personal data of individuals under the age of 16 (as these terms are defined in applicable law).
Security and retention of your information
Please be aware that no security measure is perfect or impenetrable and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential data to us.
How long we keep your personal information depends on several factors, such as whether we need the information to maintain your account, to deliver Services to you, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances and in certain cases we may reject your request as permitted by law.
Right to access/know. You may have the right to request access to personal information we hold about you.
Right to delete. You may have the right to request that we delete personal information we hold about you.
Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Manage communications preferences. We may send you promotional emails, and you can choose to opt-out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example about your account or orders you have placed.
If you live in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights described above:
Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.
Withdrawal of consent: where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this does not affect the lawfulness of processing based on your consent before it was withdrawn.
You can exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and any rights you may have, including rights regarding data processed by Shopify, you can visit https://privacy.Shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorised agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we require the agent to prove that you have authorised them to act on your behalf and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or file your complaint with your local data protection authority. For the EEA, you can find a list of the responsible supervisory authorities for data protection here.
International transfers
Please note that we may transfer, store and process your personal information outside the country where you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on approved transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as relevant, unless the data is transferred to a country determined to provide an adequate level of protection.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please call or email us at support@mastersoftcg.nl or contact us at Neerlandstuinstraat 13, Arnhem, 6822 DG, NL. For the purposes of applicable data protection law, we are the data controller of your personal information.